Returns & Refunds
Every order is reviewed with care. If something arrives damaged, defective, or incorrect, we’ll help make it right.
Damage Protection Policy
Every order is protected against verified damage in transit. Approved claims may receive a one-time replacement, refund, or store credit at NewMe’s discretion. Photo evidence and an order number are required, and all claims are subject to review.
Simple process
How Returns Work
Step 1
Document the Issue
Take clear photos of the product, label, and shipping packaging as soon as it arrives.
Step 2
Contact NewMe
Email your order number, a brief description, and supporting photos within 14 days.
Step 3
Resolution
After review, we’ll provide instructions for an approved replacement, return, or refund.
Eligible for Review
- Products damaged during shipping when reported with photo evidence within 14 days of delivery
- Incorrect products or quantities received
- Unopened, unused, undamaged products in original packaging when authorized within 30 days
- Verified product defects or quality concerns supported by the requested documentation
Not Eligible for Return
- Opened, reconstituted, used, altered, contaminated, or tampered products
- Damage caused by improper storage or handling after delivery
- Claims without proof of purchase or requested photo evidence
- Unauthorized returns or products missing their original label or packaging
- Change-of-mind requests for products that no longer meet return conditions
Need help?
Received a Damaged or Defective Product?
Keep the product and all packaging while we review your claim. Send clear photos, your order number, the product name, lot information when available, and a brief description of the issue.
Document the Issue
Contact NewMe
Resolution
newmeusapeptides@gmail.com
What to expect
Replacement Timeline
Replacement and refund timing may vary by product availability, carrier processing, and payment provider. Refunds are generally returned to the original payment method.
Important Research Notice
All NewMe products are sold strictly for lawful laboratory and in-vitro research only. They are not intended for human or veterinary use. NewMe is not responsible for misuse, improper storage, reconstitution, alteration, or handling after delivery. This summary is subject to our full Shipping & Returns Policy and applicable law.
Read the complete policy
Research supplies, handled with care.
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