Shipping & Returns

All NewMe products are sold strictly for lawful research purposes only.

Our products are not intended for human or veterinary consumption, administration, injection, diagnosis, treatment, cure, mitigation, or prevention of disease.

All customers are responsible for ensuring that their purchase, possession, shipment, storage, handling, and use of our products complies with all applicable laws and regulations.

Orders are generally processed after payment has been successfully received and the order has passed any applicable order-review procedures.

Processing times may vary depending on product availability, order volume, payment processing, weekends, holidays, and other circumstances.

Estimated processing and shipping times displayed on the website are estimates and are not guaranteed delivery dates.

NewMe reserves the right to delay, refuse, or cancel an order when necessary to comply with applicable law, our Terms of Service, or our research-use-only requirements.

NewMe currently ships to eligible locations within the United States where the sale and shipment of the applicable product are lawful.

Available shipping methods and estimated delivery times will be displayed during checkout when applicable.

Shipping charges, if any, will be displayed before you complete your purchase.

Once an order has been transferred to the shipping carrier, delivery timing is primarily controlled by the carrier.

NewMe is not responsible for carrier delays caused by circumstances outside our reasonable control, including:

• Severe weather;
• Natural disasters;
• Carrier disruptions;
• Holidays;
• Customs or governmental action;
• Transportation interruptions;
• Incorrect or incomplete shipping information; or
• Other circumstances beyond NewMe's reasonable control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

NewMe is not responsible for packages that are delayed, lost, returned, or delivered incorrectly because of an inaccurate or incomplete address provided by the customer.

If you notice that your shipping information is incorrect, contact NewMe as soon as possible.

We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that an address can be changed after an order has entered fulfillment.

When available, tracking information may be provided after an order has shipped.

Tracking information is provided by the applicable shipping carrier.

Once a package has been marked as delivered by the carrier, NewMe may require the customer to work with the carrier regarding delivery disputes.

NewMe may assist customers in contacting or communicating with the carrier where reasonably appropriate.

If tracking indicates that a package was delivered but you cannot locate it, first check:

• Your mailbox or designated delivery area;
• Around your residence;
• With household members;
• With building management or reception, if applicable; and
• With the shipping carrier.

NewMe may, at its discretion, assist with a carrier investigation.

NewMe is not automatically responsible for packages confirmed by the carrier as delivered to the address provided by the customer.

If your order arrives visibly damaged, please contact NewMe as soon as reasonably possible.

We may request:

• Photographs of the shipping package;
• Photographs of the product and packaging;
• The order number;
• A description of the damage; and
• Other information reasonably necessary to investigate the issue.

Do not discard damaged packaging until NewMe has had a reasonable opportunity to investigate the claim.

If NewMe determines that a product was damaged during shipment, we may, at our discretion and subject to applicable law:

• Replace the affected product;
• Issue a refund;
• Provide store credit; or
• Take another appropriate action.

If you receive an incorrect product or an item is missing from your order, contact NewMe promptly after delivery.

Please provide your order number and a description of the issue.

After reviewing the claim, NewMe may provide a replacement, refund, store credit, or other appropriate resolution.

Because NewMe products are research materials, returns are generally limited to unopened, unused, and undamaged products.

To be eligible for a return:

• The product must be unopened;
• The product must remain in its original packaging;
• The product must not have been altered, contaminated, damaged, or tampered with;
• The product must not have been used for research;
• The return must be requested within 30 days of delivery; and
• The return must be authorized by NewMe before being shipped back.

Do not ship a return to NewMe without first receiving return authorization.

Products returned without authorization may be refused or returned to the customer.

For safety, quality-control, and research-integrity reasons, the following may not be eligible for return:

• Opened products;
• Used products;
• Products that have been altered;
• Contaminated products;
• Products that have been improperly stored;
• Products damaged after delivery;
• Products missing original packaging or labels;
• Products that have been intentionally tampered with; or
• Products that cannot reasonably be resold or returned to inventory.

NewMe reserves the right to determine whether a returned product satisfies the eligibility requirements of this Policy, subject to applicable law.

To request a return, contact NewMe at:

newmeusa6@gmail.com

Please include:

• Your full name;
• Order number;
• Product(s) you wish to return;
• Reason for the return; and
• Any photographs or documentation reasonably requested by NewMe.

If your return is approved, NewMe will provide instructions for returning the product.

The customer is generally responsible for return shipping costs unless the return is the result of an error by NewMe or applicable law requires otherwise.

Once an approved return is received and inspected, NewMe will determine whether the product qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Depending on the payment provider, it may take additional business days for the refund to appear in your account.

Original shipping charges may be non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

You may contact NewMe to request cancellation of an order before it enters fulfillment.

We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed once an order has been processed, packaged, or shipped.

Once an order has shipped, the customer may need to follow the return procedures described in this Policy.

NewMe reserves the right to cancel an order at any time when reasonably necessary, including where:

• The product is unavailable;
• A pricing or inventory error occurred;
• Payment cannot be verified;
• The order appears fraudulent;
• The intended use appears inconsistent with our research-only requirements;
• The transaction may violate applicable law; or
• Other circumstances make fulfillment inappropriate or unlawful.

If NewMe cancels an order after payment has been received, an applicable refund will generally be issued to the original payment method.

Unless expressly stated otherwise at checkout, NewMe does not guarantee international shipping availability.

If international orders are offered, the customer is solely responsible for determining whether the purchase, shipment, importation, possession, and use of the applicable research materials are lawful in the destination jurisdiction.

Customers may be responsible for:

• Customs requirements;
• Import permits;
• Duties;
• Taxes;
• Brokerage fees;
• Government charges; and
• Other import-related costs.

NewMe is not responsible for packages delayed, refused, seized, returned, or destroyed by customs or other governmental authorities to the extent permitted by applicable law.

Once a product has been delivered, the customer is responsible for appropriate storage and handling.

NewMe is not responsible for product degradation, contamination, damage, or loss resulting from improper storage, handling, transportation, or use after delivery.

Customers should follow any applicable storage information supplied with the product and use appropriate laboratory handling procedures.

If you believe a product has a quality issue, contact NewMe promptly.

Please provide:

• Order number;
• Product name;
• Lot or batch information, if applicable;
• Description of the concern; and
• Supporting photographs or documentation when available.

NewMe may request that the product be returned or otherwise retained for investigation.

Do not alter, modify, contaminate, or otherwise manipulate a product that you intend to submit for quality investigation.

NewMe reserves the right to refuse a return, replacement, or future transaction when we reasonably believe a customer has violated our Terms of Service or used, marketed, or represented a product in a manner inconsistent with its research-only designation.

Nothing in this Policy authorizes or permits human or veterinary use of NewMe products.

NewMe reserves the right to refuse refunds, returns, replacements, or future purchases where there is evidence of:

• Fraudulent activity;
• Payment abuse;
• Repeated unjustified claims;
• Chargeback abuse;
• Product tampering;
• False representations;
• Abuse of our return policy; or
• Other conduct that violates our Terms of Service or applicable law.

This does not limit any rights provided to consumers by applicable law.

For questions regarding shipping, returns, replacements, or refunds, contact:

NewMe Research
Email: newmeusa6@gmail.com
Website: newmeusa.com
Business Address: TBD